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    1. How do I check on the status of my order?
      Please email Help@BehindtheBuckle.com for all order inquiries. If your order has already shipped, you can also track your package via the shipping confirmation email sent to your address on file.

    2. What is your return policy?
      We accept returns within 30 days of the delivery date. You can read our full return policy here.

    3. How do I put on the belt?
      Our belts are designed to be simple to use. You can view a video tutorial and visual instructions on our How It Works page. If you still have trouble, feel free to reach out to us at Help@BehindtheBuckle.com

    4. What size should I order?
      A sizing guide can be found here. If you need personal help with sizing, we’re happy to answer your questions at Help@BehindtheBuckle.com.

    5. I can’t close a snap, what should I do?
      An occasional snap may be harder to close the first time around than others. Good snaps have a tighter fit in the beginning. Apply pressure with both hands firmly and they will loosen the next time you use and thereafter.

    6. Will my zipper stay in place with my jeans button open?
      When you use your Behind The Buckle belt with the waist adjuster, your jeans are open about 1” - 1.5” vertically. You’ll see that your zipper will stay put once placed downward. The adjuster lessens the tension on the zipper by holding the sides of your jeans together.

    7. Will the buckle cover the zipper?
      As long as your jeans are open 1” - 1.5” vertically, you should be covered! Be sure to choose to use common sense when choosing jeans; adjust your belt; and choose the right hole on the extender.

    8. Does this belt work if my jeans are too tight all-over or just too tight around the waist?
      Since the waist is the key problem area for most jeans that are too tight, Behind The Buckle belts are designed to solve this problem. The belt does not fix jeans that don’t fit in the leg area.

    9. How will the first or second hole on the adjuster affect how my jeans look or feel?
      The fun will be in the experimentation! If you want more comfort at any time or are trying to fit into even smaller jeans, the second hole is your choice. If you need just a little help, the first hole may be the right answer. Typically the second hole will allow the tips of your jeans to meet together on top; the first hole will create some cross-over. Either way, you’re covered.

    10. What styles offer the most amount of coverage?
      If you want to push the envelope and get maximum coverage, try the Regal Oval style Behind The Buckle belt. These are particularly useful for maternity and post-partum, although they’re cool for anyone. And, like most of our buckles, they are flat enough to be worn underneath a blouse.

    11. I love the idea, but I don’t wear belts. Do you have any options for me that go under a shirt or sweater?
      Our Snap Belt is flat and goes under a sweater or shirt, if you don’t wear belts. Or, you can tuck in your shirt and show it off. The snaps, which look like silver or brass studs, are adjustable. Inside, the extender is sewn on—the magic is hidden.

    12. I like belts for an accessory and may not wear the adjuster. Is there anything unusual about the interior of the belt itself?
      No; this is a gorgeous belt; the strap has a couple tiny, smooth snaps (receiving side) near the buckle.

    13. How can I clean the leather belt?
      Here is a helpful link! https://www.wikihow.com/Clean-a-Leather-Belt

    14. When will you be offering plant-based and vegan belts? 
      Check our website in early Spring!

    15. How can I change out buckles and which ones are interchangeable?
      You can interchange our buckles within each style category on Behind the Buckle belts. For example, all our Equestrian belt buckles are interchangeable with each other, with the exception of our Woven Western. All our rectangular buckles are interchangeable within that category, and our oval ones are within their group, too.

      If you want to go wild with this, you can actually swap out your Rectangle style buckle belts with the Equestrian, as well. But you’ll need to keep the Equestrian buckle loop (or “keeper”) once your remove it. That’s because the rectangular ones don’t require a loop. (We don’t sell the loops separately.) Here’s a handy YouTube video on how to swap out a buckle. Be sure to use both thumbs and press down hard, as snaps are meant to be sturdy, especially in the beginning until they’re worked in a bit. If you have any questions, you can always contact us. So have fun mixing and matching!

Further questions? We’re here to help! Contact: Help@BehindtheBuckle.com.



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